FAQ

Q: WHAT IS THE CONDITION OF YOUR GOODS?

A: We have used and new goods available. Please check the description and pictures for the exact condition.

CONDITION MEANINGS:

USED: Previously used or have been worn. Will have signs of use like creases or possible stains. Any major flaws will be mentioned in description. 

MINT: Next to new condition meaning the item has been tried on, opened, previously displayed or has no original packing but product is basically in new condition.

NEW: Never been used or worn.

Q: HOW LONG DOES SHIPPING TAKE?

A: Please allow 1-4 days for your goods to arrive at your doorstep for all U.K. shoppers. For international orders, shipping can take from 3-7 days to arrive.

Q: DO YOU SHIP INTERNATIONALLY? WHAT IS THE SHIPPING RATE?

A: Yes, we ship to all countries. The shipping rate is provided at checkout once you input your country. 

Q: WHAT COMPANY DO YOU SHIP YOUR ITEMS WITH? HOW CAN I TRACK?

A: We ship with UPS, DPD, Royal Mail and Parcel Force. We email you tracking information as soon as your item is shipped or alternatively, you can log in to your account on our site to check the tracking and carrier we shipped with.

Q: CAN I RETURN MY ITEM?

A: Yes, you can return the item within 7 days of receiving it. Please be aware that we can only accept unworn items with the security tag attached. Toys and shoes must be in it’s original packaging and in the condition you bought it. Also you have to pay the shipping costs and your initial shipping costs wont be refunded. If you have any more questions, do not hesitate to contact us. ALL SALE ITEMS & POKEMON ITEMS ARE EXCLUDED FROM RETURNS AND REFUNDS.

Q: HOW DO I CHECK PRICES ONLINE IN OTHER CURRENCIES?

A: We have currency conversion on the website you can use to browse our site in selected currency. Option on mobile version will be found in the menu and the option on desktop version will be next to the account button in the top right corner. You can purchase on our website using Paypal so you can pay with any currency and bank on our store. If your local currency isn't on our site please contact us so we can add it to the site.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

A: We accept Paypal, Clearpay and Klarna.

Klarna's [Pay in 3 instalments] [and] [Pay in 30 days] credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

ANY OTHER QUESTIONS PLEASE DON'T BE AFRAID TO ASK USING OUR CONTACT PAGE. 

Business Address:

Famous Grail Ltd

61 Honor Road, HP160NL, UK

info@famousgrail.com